MYRALENTIS Returns Policy

At MYRALENTIS, we strive to ensure complete satisfaction with every purchase. If you are not satisfied with your purchase, you can return the item for a refund or exchange within 30 days of the purchase date. Please read our policy below for more information on returns and exchanges.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, damaged or missing parts for reasons not due to our error may not qualify for a refund or exchange.

Non-returnable Items

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Return Process

1. To initiate a return, please contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
2. Once your return is authorized, package your item securely, including the original packaging and any accessories, documents, or additional items.
3. Ensure the RMA number is clearly marked on your return package.
4. Ship your return to the address provided by our customer service team.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of